Here is a complete set of instructions along with support page links.
For your iom2 biofeedback sensor, plug in to a USB port of a computer and charge for 3-6 hours until fully charged. (*lithium batteries are not fully charged for shipping safety reasons. See below for non-USA, international customers for charging instructions.)
Please visit wilddivine.com/setup to complete the setup of your account.
The first step on this page is entering the email address associated with your purchase. For this step, please enter your email used for the purchase {your@email.com }. You do not need a voucher code; you’ll receive this message if you are using an incorrect email address (unless you are purchasing from a reseller, who will give you the voucher code).
You will then receive an email in your inbox asking you to complete the activation of your account. Please check your spam/junk and promotions folders as sometimes the email ends up there. Here, you will be prompted to create a password for your account and log into your Interactive Meditation dashboard.
Once your Interactive Meditation account has been activated, you can sign into the account at dashboard.wilddivine.com.
Once signed in, you will see two tabs. The "Dashboard" tab allows you to track all of your historical biofeedback data.
Please select the "Download" tab. Here you will see all your available software titles (we call them Journeys). To download the Journeys onto your computer (PC or Mac), simply select the download button under each desired Journey on this page.
Once downloaded, enter your account credentials. Connect the iom2 biofeedback device to your computer using the USB cable provided. Select a meditation and you will be all set to enjoy our Journeys of relaxation and mindfulness.
For visual instructions of how to connect the iom2 device to the computer, please visit support.wilddivine.com and look for this article: Connecting the iom2 to your computer.
You also have the option of downloading our Journeys onto a smartphone or tablet. Please search each Journey app individually in the App Store (for iOS devices) or the Google Play Store (for Android devices). There are 8 possible Journey apps by the names of Body Scan Meditation, Relaxing Rhythms, Relaxing Rhythms 2, Escapes, Villa Serena, Zen Journey, Mindfulness Meditation, and Five Elements. Select to download your desired apps.
Ensure the Bluetooth toggle is on. Open the app and enter your account credentials. Double click the side button on the iom2 to connect the Bluetooth. For visual instructions of how to connect the iom2 device to a smartphone/tablet, please visit support.wilddivine.com and look for this article Connecting the iom2 to your smartphone or tablet.
Please note you can download the Journeys on to as many devices as you would like. Your meditation experience will follow you across platforms.
More details on account setup can be found in our support.wilddivine.com articles:
- How does the Setup process work?
- Getting the Most Out of Your Interactive Meditation Experience
- Downloading and Launching A Journey On Your Computer, Tablet or Smart Phone
Most, if not all issues with startup processes can be solved by a quick read of the support article database. Here is one example. If you have any issues with bluetooth for ios or android, read this very helpful article:
There is a known connectivity issue with some Windows 10 and Windows 11 computers based on a Microsoft file which controls the way the USB port connects the Journey Software to the iom2 device. This is it:
If you still need assistance, please send a message with the necessary details to support@wilddivine.com and we will respond quickly.
In service and with gratitude,
Wild Divine Support
*For our international friends, it is recommended that you do NOT charge the iom2 using a wall outlet and adapter to charge from home electricity, but instead use the slower charge via a computer as designed. There are occasional issues with this 220-240V charging method causing device failure.