Getting Started – IomPE Starter Kit

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Please use this Knowledge Base article to help you download and install your software as well as install the IomPE sensors that comprise your IomPE Starter Kit.

STEP 1- DOWNLOAD INSTALLERS/FILES

The IomPE Starter Kit program files are available via download. Our website at www.wilddivine.com now maintains your customer profile information as well as all order and download file information for any orders through our website after June 8, 2016. If you are unsure of your credentials for your account or whether you have created an account then please see this article for additional help – Login Assistance.

IMPORTANT – If your purchase was made before June 9, 2016 please contact us at [email protected] for assistance in retrieving your downloads.

If you have already created an account please use the following steps to access and download your Files.

1. Click HERE to access LOGIN at www.wilddivine.com.

2. Enter your email address and password to login.

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If you are having any issues logging in or need help getting logged in please see this article for additional help – Login Assistance.

3. Once you have successfully logged in you have will have access to the following (see “A” below):

EDIT – Edit your profile and password information.
FILES – Download any files that are part of your purchase*
ORDER HISTORY – View all orders*
RETURNS – View information on returns*

Account

4. Click on FILES tab to see files available for download.

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The file names and descriptions are clearly stated in each link you will use to download the installer files and/or any other manuals or material that is associated with your purchase. Click on the file name link from your browser to download the INSTALLER file for your purchase. These files will typically download into a folder called “Downloads” on your computer. Once the files are downloaded, proceed to “STEP 2 – INSTALL PROGRAM” below.

STEP 2 – INSTALL PROGRAM

Follow the steps below for your platform (Windows or Mac)

Windows Program Installation

  • Locate the installer file you downloaded in Step 1 on your computer. It is likely in the DOWNLOADS folder on your computer.
  • Double-click on the file to launch the installer program.
  • Follow and accept all warnings or notifications and prompts to install the program.
  • When installation is complete you will have an icon on your desktop for the program that you can double click to launch the program.
  • Go ahead and delete the installer file that you downloaded as it is no longer needed after program installation has completed.

Mac Program Installation

  • Locate the installer file you downloaded in Step 1 on your computer. It is likely in the DOWNLOADS folder on your computer.
  • Double-click on the file to launch the installer.
  • Drag and drop the program icon from the left side to the Applications folder shortcut on the right. This will copy the program and install it into Applications folder.
  • When installation is complete you will have an icon in your Applications folder for the program that you can double click to launch the program. NOTE: If you receive a warning about this program being downloaded from the Internet that is normal OS X action and you can ignore it.
  • Eject the installer DMG and then delete the installer file that you downloaded as it is no longer needed after program installation has completed.

STEP 3 – INSTALL IomPE HARDWARE

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  • You will receive your IomPE via mail/post. Installation of the IomPE requires no additional software or system configuration.
  • Plug the ear sensor into the ear sensor connection on the green housing and plug the USB cable into the other end of the green housing.
  • Plug the other end of the USB cable into your USB port on your laptop or computer.
  • Place the ear sensor on either left or right earlobe and make sure no jewelry or hair is in the way of contact with the sensor and your earlobe.
  • Launch the program and when opened you will be notified of the sensor’s connection status.
  • If you receive any errors or have any difficulties getting the sensor to work properly please click HERE for additional assistance.

Additional Support

If you were unable to resolve your issues or you need further assistance please email us at [email protected]